MBF Knowledge Base

The mxGuard Admin tool is missing buttons when using SmarterMail. How do I fix this?

mxGuard relies upon a registry setting in order to find the SmarterMail installation. Some of the SmarterMail versions do not add this key to the registry. If the key is missing, the mxGuard Admin Tool will not work.

To correct this, please update your registry as listed below. Make certain the path is correct for your installation. Note that use of the "\\" is the proper syntax for representing the "\" character in the value field.

1) Create a file called FIXREG.REG

Inside it, put all lines between the "--------------" but not including the "-------------" lines.

64bit Operating Systems:

Windows Registry Editor Version 5.00

"InstallPath"="C:\\Program Files (x86)\\SmarterTools\\SmarterMail\\"

32bit Operating Systems:

Windows Registry Editor Version 5.00

"InstallPath"="C:\\Program Files\\SmarterTools\\SmarterMail\\"

2) Next, double click the new file. Windows will prompt you to write the updates to your registry. Click ok and allow the update to proceed.

3) Lastly, launch the mxGuard Admin tool again and all should work as expected.