MBF Knowledge Base

How to enable Two-Factor Authentication (2FA) in SmarterMail 17x

Login into SmarterMail as a domain administrator

Click on Domain Settings > General > User Options > Two-Step Authentication.

Enable it and click save.

Log out.

Log back in as the user who wants to enable 2FA

Click on Settings > Account > Two Step Authentication > Enable

Verification Methods: Authenticator App. Use an Andorid or iOS device and install Google Authenticator or MS Authenticator

Recovery Email address: You can use this email for recovery

Use the Authenticator App to scan the QR code

Enter the verification code then click Check

2FA is now enabled.

If you log out and try to log back in as the user, you will see that it makes them enter a password and a verification code.

If your customer is using a mail client such as Outlook, Thunderbird, etc... they will need to generate an Apps password.

To do this…

Log in as the user. Click Settings > Account

On the right-hand side of that screen, click the blue eye icon and it will show you the Apps password.

Make note of the password so they can use it in their mail client.

To reset an Apps password...

Click the blue eye icon then and click the circle arrow to generate a new Apps password.