How do I report false-positives when using the SmarterMail OEM version of Message Sniffer?
If you are using a reseller, report the FP to your reseller and they will report it to ST. If you are a direct customer of ST without a reseller, you would need to contact email@example.com or open a support ticket with them and submit the FP. Either way, you would need to submit the following info:
Provide a copy of the original .EML file, along with the rule that was triggered. This information can be found
in the Message Sniffer logs, and would reference the .EML file name.
<i u='20180320162359' context='--INITIALIZING--' code='0' text='Success'/>
<s u='20180320162359' m='c:\SmarterMail\Spool\SubSpool1\341445313016.eml'
<p s='12' t='15' l='428' d='180'/>
<g o='0' i='10.1.9.75' t='u' c='0' p='0' r='New'/>