On occasion, you may need to reset the system administrator password. This is useful in the event that the primary administrator has lost the password.
Applies to SmarterMail 7.x - 15.x

Follow these steps to reset the primary administrator login and password:

Stop the SmarterMail service.
Navigate to the SmarterMail directory. By default, this will be C:\Program Files\SmarterTools\SmarterMail.
Open the Service subdirectory.
Make a backup copy of the file MailConfig.xml.
Open the MailConfig.xml file in Notepad.
Find the section that looks like this:

<!-- ** System Admin *************************** -->
<!-- ** To reset admin password, delete these items ** -->
<!-- ** and then restart the SmarterMail Service. ** -->
<!-- ***************************************** -->
<sysadminusername> ... < /sysadminusername>
<sysadminpassword> ... < /sysadminpassword>
<!-- ***************************************** -->

Delete those lines and save the file.
Start the SmarterMail service.

You should now be able to log in to SmarterMail using the default username and password:

Email: admin
Password: admin